Customer Service Specialist
Job Summary
The Customer Service Specialist is responsible for ensuring an excellent customer service experience. You will act as a bridge between internal operational teams and clients to manage orders, forecasting, and inquiries. The role involves maintaining strong client relationships and coordinating material disposition and order fulfillment.
Responsibilities
- Manage customer relationships and forecasting
- Coordinate order planning and fulfillment
- Handle customer inquiries and complaints
- Facilitate internal cross-functional communication
- Host customer business review meetings
Required Skills
- Degree in Engineering, Business or Marketing
- 2-5 years experience in OSAT/Semiconductor
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in dynamic environments
Job Details
Responsibilities:
- Build strong relationships with customers.
- Monthly commitment of 6- or 12-months rolling forecast back to customers.
- Work with internal teams and customer on the customer order planning and execution by: Providing visibility for incoming wafers, providing instruction to execute orders and coordinate the priorities of orders, providing WIP status, ship-out plan and finished good information to customers, and arranging customer wafers to fulfil Forecast/ AOP/ Customer Shipment requirement.
- Maintain pricing and sales order creation for billing and shipment.
- Brief internal team on changes in flow/ process/ customer requirements after understanding customers' specs.
- Co-ordinate any customer returned materials and work with the relevant department on material disposition.
- Attend to customer enquiries and complaints.
- Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
- Host Customer Visits and Quarterly Business Review meetings.
- Perform any other tasks relevant to support Customer’s requirements.
- Perform any other duties assigned by Supervisor or Manager from time to time.
Requirements:
- Degree in Engineering, Business Administration, Marketing Management or similar discipline.
- Min 2 to 5 years of work experience in OSAT or Semiconductor Industry is preferred.
- Able to bridge between and coordinate with customer and internal engineering, logistics, sales & planning teams.
- Possess strong analysis, problem solving, communication and interpersonal skills.
- Ability to work under pressure in a very dynamic environment.
- Fresh graduates are welcome to apply.