Customer Service
Job Summary
Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness. Coordinate with shipping lines and consolidators for both FCL and LCL cargo to secure space and arrange necessary logistics. Verify vendor invoices, close files, and handle other ad-hoc duties as assigned.
Responsibilities
- Process and document customer bookings accurately
- Book shipments with shipping lines and consolidators for FCL and LCL cargo
- Arrange trucking and cargo collection upon request
- Communicate shipment updates and changes to shippers and sales personnel
- Verify vendor invoices and close files
Required Skills
- Customer service
- Export operations
- Booking coordination
- Attention to detail
Job Details
Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness. Input export job reference. Any special shipment requirements shall be resolved with the shipper prior accepting the booking. Keep Sales Personnel about their bookings. Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo. After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax. Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service. Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service. Ensure all cargoes send in good condition and if any damage shall revert to customer immediately. Verify vendor’s invoice and close files. Other ad-hoc duties as assigned by the supervisor