Customer Service Executive
Job Summary
We are looking for a proactive and bilingual Customer Care Support executive to manage customer inquiries and order processing across local and regional markets. You will coordinate with customers on inquiries, quotations, and order processing while liaising closely with the Germany headquarters. The ideal candidate should have at least 1 year of experience in customer service and be proficient in Microsoft Office applications.
Responsibilities
- Coordinate inquiries, quotations, and orders with local and regional customers
- Build and maintain strong customer relationships and resolve issues
- Liaise with Germany headquarters on shipment and order updates
Required Skills
- GCE 'O' Level or Diploma in any field
- Min 1 year customer service or admin experience
- Proficient in Microsoft Word and Excel
- Experience with ERP systems (Microsoft Dynamics NAV/SAP) is a plus
Job Details
Work Location: Ubi
Salary: up to $3,300
Working hours: 9.30am to 6.30pm Mon to Fri
Responsibilities:
- Coordinate with local and regional customers on inquiries, quotations, order processing, shipment arrangements, and after-sales support
- Build and maintain strong relationships with existing customers, proactively identifying and resolving issues in a timely and professional manner
- Liaise closely with Germany headquarters on shipment instructions, order updates, and follow-ups
Requirement:
- GCE 'O' Level or Diploma in any field
- Minimum 1 year of experience in customer service, customer support, administration, or related field
- Proficient in Microsoft Office applications — Word and Excel
- Experience with ERP systems such as Microsoft Dynamics NAV or SAP is an advantage
- Able to commence work within short notice