Customer Service Specialist
Job Summary
The Customer Service Specialist will serve as the primary point of contact for customers, managing the full order fulfillment cycle from quotation to delivery. You will work closely with cross-functional teams to ensure high satisfaction, address feedback, and maintain accurate project documentation. The role requires a detail-oriented individual to support operational efficiency and build lasting client relationships.
Responsibilities
- Serve as primary customer contact
- Manage end-to-end order processing
- Coordinate with production and sales teams
- Resolve customer feedback and issues
- Maintain project and order documentation
Required Skills
- 1–3 years customer service/admin experience
- Strong communication and coordination
- Multi-tasking and organizational skills
- Proficiency in MS Office
Job Details
Key Responsibilities:
- Serve as the main point of contact for customers, delivering prompt and professional support.
- Manage end-to-end order processing, including quotations, order confirmation, and delivery coordination.
- Proactively follow up on project timelines, ensuring on-time delivery and customer satisfaction.
- Coordinate closely with production, engineering, and sales teams to meet customer requirements.
- Build and maintain strong customer relationships through consistent communication and service excellence.
- Identify customer needs and recommend suitable solutions aligned with company capabilities.
- Handle and resolve customer feedback or issues efficiently, ensuring a positive experience.
- Maintain accurate documentation of customer interactions, orders, and project updates.
- Support continuous improvement by highlighting customer feedback and operational gaps.
- Assist in ad-hoc duties as assigned.
Requirements:
- 1–3 years of customer service / admin experience (manufacturing or engineering preferred).
- Good communication and coordination skills.
- Organized, detail-oriented, and able to multitask.
- Proficient in MS Office.