Customer Service Marketing Assistant

### Key Responsibilities **Customer Service** - Welcome customers with a warm, professional and friendly attitude - Handle customer enquiries via phone, WhatsApp and social media - Manage appointment bookings and follow-up reminders - Provide excellent front desk and reception support - Maintain outstanding customer service standards - Assist customers with basic service enquiries **Marketing** - Create engaging social media content for Facebook, Instagram, Xiaohongshu, TikTok and other platforms - Produce marketing videos including scripting, filming and editing - Design marketing materials using Canva or similar software - Coordinate influencer (KOL) collaborations and promotional campaigns - Monitor competitors and market trends - Support digital marketing campaigns and branding initiatives - Assist with events, promotions and new marketing projects **Administrative Support** - Maintain customer records and appointment schedules - Coordinate with internal departments to ensure smooth daily operations - Perform general administrative duties as assigned ### What We're Looking For - Friendly, cheerful and customer-oriented - Passionate about social media and digital marketing - Positive, energetic and willing to learn - Organised and able to multitask - Responsible with strong attention to detail - Professional with excellent communication skills ### Requirements - Minimum 1 year of relevant experience preferred (Entry-level candidates with a strong learning attitude are welcome) - Proficient in Microsoft Office - Comfortable appearing in videos and creating social media content - Familiar with Facebook, Instagram, TikTok, Xiaohongshu or other digital platforms - Able to communicate effectively in Mandarin (spoken and written) to liaise with Mandarin-speaking customers and suppliers - Able to understand and communicate in English, as many of our customers are international clients