Air Freight Import Operations
Job Summary
Responsible for managing end-to-end import shipment operations and customer account activities to ensure timely cargo movement, regulatory compliance, and service excellence. The role oversees shipment execution, customer requirements, billing activities, stakeholder coordination, and operational support. Candidates will ensure adherence to customer SOPs and company processes while handling diverse cargo categories.
Responsibilities
- Manage end-to-end import shipments
- Coordinate with airlines, vendors, and stakeholders
- Handle customer service and shipment exceptions
- Process billing and maintain operational reports
- Ensure compliance for special cargo and permits
Required Skills
- 2-5 years logistics/freight forwarding experience
- Proficiency in WFS/Tango or similar systems
- Strong communication and problem-solving skills
- Knowledge of air freight and customs documentation
- Ability to manage cold chain/valuable cargo
Job Details
JOB OVERVIEW: Responsible for managing end-to-end import shipment operations and customer account activities to ensure timely cargo movement, regulatory compliance, and service excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Shipment Operations & Coordination: Manage end-to-end import shipments for key accounts (Credit, Non-Credit, COD, DDU) from origin to Singapore delivery. Extract pre-alerts, update WFS/Tango systems, and coordinate with airlines, terminals, and vendors.
- Customer Service & Exception Handling: Respond to inquiries, resolve shipment issues, handle cargo discrepancies, and manage special transportation requirements.
- Special Cargo & Compliance Management: Manage pharmaceutical cold chain, valuable cargo, and strong room storage. Ensure regulatory compliance for permits and HS codes.
- Billing & Reporting: Create customer accounts, generate invoices, and maintain operational KPIs and customer reports.
- Business Support: Handle quotations, assist with insurance applications, and provide operational backup coverage.
SPECIFIC ACCOUNTABILITIES:
- Ensure shipment execution meets customer SOPs and operational KPIs.
- Maintain shipment visibility and provide timely updates to stakeholders.
- Ensure billing accuracy and compliance with internal/regulatory requirements.
FUNCTIONAL ACUMEN & QUALIFICATIONS:
- Understanding of freight forwarding, import operations, cargo handling, and supply chain processes.
- Proficiency in Microsoft Office and logistics platforms (WFS, Tango).
- Minimum 2–5 years of experience in freight forwarding or air freight operations.
- Diploma or Degree in Logistics, Supply Chain, or related field preferred.
- Ability to work 5.25 days per week with alternate Saturday off.