Customer Service Support

Responsibilities - Respond promptly and efficiently to customer enquiries and feedback through livechat and email to resolve issues and questions - Translate product information and customer communications such as newsletters and emails to ensure clarity and consistency - Develop deep knowledge of products and internal software to assist customers effectively - Coordinate with internal teams to ensure timely and accurate resolution of customer enquiries - Collect and relay customer feedback to business partners to drive improvements in customer experience - Document new customer information and operational workflows accurately - Reconcile customer payments across various third-party systems to maintain financial accuracy - Process customer withdrawals using internal systems efficiently - Support sales teams by clarifying global customer enquiries related to payments and outstanding issues - Collaborate with functional groups and IT to enhance settlement processes - Maintain a positive and supportive attitude in all customers and team interactions Required competencies and certifications - Minimum 1–2 years of relevant experience in a related field - Recognized tertiary qualification (Diploma or Degree) - Advanced proficiency in Microsoft Excel, including formulas, functions, and data analysis - Ability to adapt quickly and perform effectively in a fast-paced environment while meeting deadlines - Strong capability to work under pressure with accuracy and attention to detail - Willingness to work on a rotating shift schedule as operationally required Preferred competencies and qualifications - Fluency in Mandarin to communicate effectively with clients requiring Mandarin language support