Customer Service Executive
Job Summary
W NETWORK PRIVATE LIMITED is seeking a Customer Service Executive to manage customer interactions and support e-commerce operations. The role involves handling inquiries, processing orders and returns, and ensuring a positive customer experience across multiple channels. The ideal candidate is customer-focused, proactive, and comfortable in a fast-paced retail environment.
Responsibilities
- Respond to customer enquiries and recommend products
- Handle orders, deliveries, returns, and complaints
- Manage customer chats across multiple e-commerce channels
- Work with internal teams to resolve customer issues
Required Skills
- 1–2 years of relevant working experience
- Proficient in Mandarin (spoken and written)
- Strong written communication and problem-solving skills
- Comfortable in a fast-paced e-commerce environment
Job Details
What You’ll Do
- Respond to customer enquiries and recommend suitable products, promotions and bundles.
- Handle orders, deliveries, returns, refunds, cancellations and complaints.
- Provide basic product guidance and troubleshooting support.
- Follow up on warranty, repair and servicing cases.
- Manage customer chats across Shopee, Lazada, TikTok Shop, Shopify and other channels.
- Support major e-commerce campaigns such as 9.9, 11.11 and 12.12.
- Monitor customer feedback and identify opportunities to improve our products and service.
- Work with internal teams to resolve customer issues quickly and effectively.
What we're looking for
- Friendly, customer-focused and confident in communicating with people.
- Minimum 1–2 years of relevant working experience. Candidates with more experience will be an added advantage.
- Proficient in Mandarin, both spoken and written, to communicate effectively with Chinese-speaking customers.
- Strong written communication and problem-solving skills.
- Comfortable working in a fast-paced e-commerce environment.
- Organised and able to manage multiple customer cases at the same time.
- E-commerce or customer service experience is an advantage.
- Product/technical knowledge is a plus, but training will be provided.
Why join us?
- Be part of a growing e-commerce business.
- Develop skills across customer service, sales and digital commerce.
- Work with a collaborative and supportive team.
- Have a real impact on customer experience and business growth.