Customer Service Executive

Key responsibilities - Lead a team of customer service staff to process order requests from customers - Engage with customers to resolve feedback to ensure high level of customer satisfaction - Perform monthly billing to customers - Handle customers' billing queries - Monitor and forecast inventory movement - Liaise with customers on inventory and other administrative and customer service duties - Liaise with internal departments, vendors and third parties to process order requests from customers - Maintain all shipping and tracking records of customer inventory and movement accurately - Develop, maintain and submit a variety of reports periodically or as and when required - Attend to customers' requests to ensure customer satisfaction and retention Requirement - Diploma or equivalent in logistics, supply chain management, business administration or related field - Minimum 2 years of experience in shipping documentation and billing role in a 3rd party warehouse - Good communication and interpersonal skills, with the ability to interact effectively with customers, colleagues and external partners Benefits - Work on alternate Saturday - 2 ways transport from Jurong East MRT - Daily meal subsidy - In-house gym - Dental, medical, insurance benefits