Customer Service Executive

Responsibilities: Customer Service and Sales Enquiries: Respond to customer enquiries, assist in preparing quotations, process sales orders, ensure timely follow-ups and first-time delivery. Sales Operations: Coordinate order fulfillment, monitor delivery status, and liaise with warehouse and logistics providers to ensure on-time delivery. Sales Administration: Maintain accurate records of quotations, ensure accuracy of sales orders, invoices, datasheets, service documentation for smooth operations and audit readiness; check accuracy of pricing and rectify anomalies according to policies; and perform daily triple match. Project Installation: Support sales and technical teams by coordinating schedules, attention to details on technical specifications, managing documentation, and ensuring all stakeholders are aligned on deliverables. Issue Resolution: Track and manage product returns or defective goods, working with teams to identify issues and implement corrective actions. Internal Collaboration: Serve as the link between sales, warehouse, delivery team and customer experience teams to ensure streamlined communication and task execution. Job Requirements: - Diploma in a relevant field, preferably in Engineering, Science, IT or Business Administration. - Required to handle customers' enquiries with confidence and professionalism. - Strong team-player, interact closely with delivery team and technical team. - Meticulous and detail-oriented when handling sales procedures, order tracking, and customer follow-ups. - Strong ability to communicate and collaborate across internal teams and engage with external stakeholders. - Proactive mindset with the ability to anticipate challenges and develop effective solutions. - Familiarity with ERP systems is a plus. - Strong in MS Word and Excel.