Customer Service Executive
Job Summary
We are seeking an experienced customer service executive to manage quotations and order processes. You will ensure accuracy and timeliness while coordinating between the factory, customers, and the internal team. The role involves preparing proposals, tracking project progress, and delivering excellent customer support.
Responsibilities
- Manage quotation and order processes
- Liaise with factory and sales teams
- Track orders and ensure timely delivery
- Handle customer returns and complaints
- Support Sales team and maintain KPIs
Required Skills
- 2+ years experience in customer service
- Strong MS Excel skills
- Experience with ERP systems
- Proficient in English and Chinese
- Technical or supply chain diploma/degree
Job Details
Job Description
1. Responsible for customer enquiries from emails/calls on quotation, order acknowledgement, ordering from factory, expediting and follow up on delivery/return in prompt and accurate manner.
2. Liaise with factory, sales to ensure quotations are accurate and aligned with pricing guidelines.
3. Process order to factory, expedite, track and ensure timely delivery.
4. Resolved customer’s return, complaints/feedback effectively and prompt escalation when needed.
5. Support Sales team and work with team to ensure that KPIs are met, documentations follow company policies.
6. Any other tasks as assigned or necessary to meet changing business condition.
Requirements
1. Degree or Polytechnic diploma preferrable in technical or supply chain discipline.
2. At least 2 years of previous experience with customer service, sales support.
3. Familiar with of MS Office; Outlook, Excel, word with strong skills in Excel.
4. Some experience in ERP or business applications/platform.
5. Proficient in written English and normal conversational communication in English and Chinese.
6. Customer oriented with the ability to priorities different urgencies and multitasking.
Benefits
1. Training will be provided with proper guidance and timeline for picking up.
2. Good career development and advancement.
3. Cohesive and teamwork environment.
4. Competitive salary and standard industry benefits.
5. Regular team building events.
6. Expanding organization.