Customer Service Sales Executive
Job Summary
We are seeking a customer-oriented individual to support customer service operations and sales administration functions in a fast-growing e-commerce company. The role involves managing customer enquiries, handling order fulfillment, and preparing sales documentation. It is ideal for organized candidates who enjoy working in a dynamic environment.
Responsibilities
- Manage customer inquiries across multiple channels
- Prepare quotations, invoices, and sales documents
- Coordinate order fulfillment and delivery processes
Required Skills
- Proficiency in Microsoft Office
- Strong communication and interpersonal skills
- Ability to multitask and stay organized
Job Details
Key Responsibilities
Customer Service & Client Support
- Respond to customer enquiries via email, phone, chat, and online platforms
- Provide professional and prompt customer support
- Handle customer feedback and resolve issues effectively
- Ensure positive customer experience throughout the order process
Sales Administration
- Prepare quotations, invoices, and sales-related documents
- Follow up with customers and corporate clients on enquiries and orders
- Coordinate with clients via email and phone professionally
- Maintain accurate records and documentation
Order Fulfillment & Coordination
- Process and coordinate customer orders across online platforms
- Liaise with internal teams and vendors to ensure smooth fulfillment and delivery
- Monitor order status and ensure timely completion
Requirements
- Singaporeans and PRs are welcome to apply
- Minimum GCE ‘N’/‘O’ Level, NITEC, Diploma, or equivalent qualification
- Candidates with customer service, admin, retail, or e-commerce experience preferred
- Fresh graduates with a positive learning attitude are encouraged to apply
- Good communication and interpersonal skills
- Proficient in Microsoft Office applications
- Responsible, organized, and able to multitask
- Customer-oriented with a positive attitude