Customer Service Officer

Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, and in-person to provide accurate information and support - Resolve customer complaints efficiently to maintain satisfaction and uphold company reputation - Maintain and update customer records accurately in the database to ensure data integrity - Monitor customer feedback and follow up to identify opportunities for service improvement - Assist with administrative tasks and prepare reports to support team operations - Demonstrate company values consistently to promote a positive brand image Preferred competencies and qualifications: - Minimum 3 years of experience in customer service or a related role - Excellent verbal and written communication skills to engage effectively with customers - Strong interpersonal skills to build rapport and manage customer relationships - Problem-solving abilities to identify issues and implement appropriate solutions - Ability to multitask and perform well in a fast-paced environment