Credit Card Operations Officer

Responsibilities: - Respond to customer enquiries, feedback, and service requests by providing accurate information and effective solutions promptly to enhance customer satisfaction. - Process customer instruction forms received via Customer Hotline and branch channels to ensure accurate and timely handling of requests. - Manage and resolve customer feedback and complaints to maintain a positive service experience and uphold service quality standards. - Investigate and resolve unauthorised transaction disputes and coordinate card replacement processes to protect customer interests and reduce risk. - Support operational tasks including system testing, settlements, and data reporting to ensure smooth Credit Card Centre operations. - Provide backup support for team members during peak periods or absences to maintain continuous service delivery. - Assist with ad-hoc operational duties assigned by the Head of Department or management to support team objectives and operational efficiency. Preferred competencies and qualifications: - Bachelor’s degree in Banking, Finance, Business Administration, or a related discipline preferred. - 1–2 years of relevant experience in banking operations, customer service, or card services preferred; fresh graduates with relevant internship experience are welcome. - Proficiency in Mandarin preferred to effectively liaise with Mandarin-speaking stakeholders. - Strong communication and interpersonal skills to facilitate clear and professional interactions with customers and colleagues. - Customer-oriented mindset with problem-solving abilities to address issues proactively and improve service outcomes. - Proactive, detail-oriented, and eager to learn to adapt to evolving operational requirements and contribute to team success.