Customer Service Clerk
Job Summary
We are looking for a friendly and organized Customer Service Clerk to join our team. In this role, you will handle customer inquiries, process orders, and provide timely support to ensure a positive customer experience. You will work full-time to maintain high standards of service and accuracy in record-keeping.
Responsibilities
- Handle customer inquiries via multiple channels
- Process orders, returns, and exchanges
- Maintain and update customer records
- Resolve complaints and escalate issues
- Perform data entry and basic paperwork
Required Skills
- High school diploma or above
- Proficiency in MS Office
- Strong English communication skills
- Able to communicate in Mandarin
- 2 years of relevant experience
Job Details
Key Responsibilities:
· Respond to customer questions via phone, email, and online chat
· Process orders, returns, and exchanges accurately
· Maintain and update customer records in the system
· Resolve complaints or escalate complex issues to the supervisor
· Provide product/service information and pricing details
· Assist with basic paperwork and data entry tasks
Requirements:
· High school diploma or above
· Basic computer skills (MS Office, email, and data entry)
· Good verbal and written communication skills in English (and local language, if applicable)
· Patient, detail-minded, and service-oriented
· Ability to work in a team and handle multiple tasks
· Prior customer service experience is a plus but not required
· Qualifications: diploma or high school diploma
· Work experience: at least two year relevant working experience in related fields
· Required languages: English and able to communicate with mandarin speaking customers
What We Offer:
· Competitive salary
· Paid training and career development opportunities
· 4 off days monthly, rest days depend on schedule
· Full time