Customer Service Officer

Working location: West Working hours: Monday to Friday (8.30am to 5.30pm) Job Responsibilities: Sales Support & Administrative functions: - Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations - Distribution of work orders to various department and scanning / archiving to sales files - Application of communication link & assist in collecting down payment (when required) - Assist to prepare Security Design on floor plan based on customer requirement (when required) - Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting - To expedite PO from customers whenever needed - To handle vendor approval form or customer digital portal setup - To prepare the sales performance report for submission - To compile monthly sales quotation summary report - To circulate notifications / news - To contact customer to build rapport and gather feedback - To prepare service agreement for system commissioning Credit control functions: - Credit Control – to chase for and follow up on the status of payment from customers Sales & Customer Service related duties and task: - To collect & share useful market information collected from external parties. E.g. Competitors / Industry information - To participate in marketing and/ or new business development activities as assigned by the Manager - To participate in all customer rapport program organized by the Customer Service team - To provide customer service & to manage customer relations for assigned customers including customer visits Job Requirements: - Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience in sales support role in the service industry relating to industrial products or building industry