Customer Service Admin

Job descriptions: - Handle customer enquiries and arrange appointments - Coordinate customer check-ins, waiting lounge arrangements, and shuttle services, and inform service teams of arrivals - Manage incoming mail, parcels, and payment collections, and keep the customer area clean and organised - Prepare monthly reports, invoices, job orders, and other administrative records - Support aftersales operations, including quotations, purchase orders, invoicing, and service coordination - Check vehicle service and recall status, request and track parts orders, and coordinate parts delivery - Arrange vehicle pickup and delivery, and follow up on jobs waiting for parts - Verify and summarise retail transactions for accounting purposes - Conduct customer follow-ups for satisfaction surveys (NPS) and maintain warranty/service records - Other ad hoc duties as assigned Requirements: - Minimum GCE ‘O’ level with 2 years of Customer Service experience preferred. - Experience in Automotive industry and Autoline system would be an added advantage.