Customer Service Agent

Role Overview The Inbound Call Center Executive is responsible for handling incoming customer calls, providing accurate information, resolving enquiries, and ensuring a positive customer experience. This role requires strong communication skills, patience, and the ability to manage customer concerns efficiently and professionally. Key Responsibilities - Handle incoming calls promptly and professionally. - Respond to customer enquiries regarding products, services, policies, or account information. - Provide accurate information and guide customers through troubleshooting steps when needed. - Escalate complex issues to relevant departments or supervisors. - Record all customer interactions and details accurately in the system. - Follow established workflows, scripts, and service standards. - Ensure high levels of customer satisfaction and maintain a service-oriented approach. - Perform follow-up calls when necessary to close cases or provide updates. - Adhere to confidentiality, data protection, and company compliance standards. Job Requirements - Minimum GCE "A" level /Diploma/Equivalent qualification. - Singaporean only - Prior call center or customer service experience is an advantage but not required (training provided). - Strong communication skills in English; additional languages are a plus. - Customer-focused, patient, and able to handle challenging conversations. - Able to multitask and work in a fast-paced environment. - Basic computer literacy and experience using customer service systems/CRM tools. Key Skills - Excellent verbal communication - Active listening - Customer service and problem‑solving - Data entry accuracy - Ability to stay calm under pressure - Positive and professional attitude