Customer Service Officer

ROLES AND RESPONSIBILITIES We are seeking customer-oriented and service-driven individuals to join our Call Centre team. The successful candidate will be responsible for handling customer interactions across multiple communication channels, including inbound and/or outbound calls, emails, and live chat, while delivering accurate information and quality customer service in a professional manner. Key Responsibilities - Handle inbound and outbound customer calls professionally and efficiently. - Respond to customer enquiries via email, live chat, and other communication channels. - Provide accurate information and appropriate resolutions to customers based on operational guidelines and procedures. - Escalate cases to the relevant departments in accordance with established SOPs where required. - Maintain proper documentation and records of customer interactions within the system. - Support operational activities and administrative duties assigned by the management team. - Meet individual and team performance indicators, including service quality and productivity standards. - Handle customer concerns and complaints in a professional and service-oriented manner. - Participate in trainings, briefings, and process updates as required. REQUIREMENTS - Minimum GCE ‘O’ Level or equivalent qualification. - At least 1 year of working experience in a Call Centre or Customer Service environment. - Candidates with experience in Government-related services or the Banking industry will have an added advantage. - Good communication and interpersonal skills. - Able to multitask and work effectively in a fast-paced environment. - Proficient in handling basic computer systems and customer service platforms. - Customer-focused with a positive working attitude and willingness to learn. WHAT’S ON OFFER - You will be remunerated with an excellent base salary and entitled to attractive company benefits. - Opportunity to enjoy a fun and collaborative work environment. - Strong career progression.