Customer Service Advisor

Responsibilities: - Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner. - Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. - Promote service packages and downstream products effectively. - Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level. - Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles. - Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints. - Capture customers’ feedback on the service levels, and present findings for Management’s review. - Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations. Requirements: - GCE ‘O’ Levels / NITEC in Automotive Technology. - At least 2 years of customer service experience preferably in the automotive industry. - Strong inclination to achieve customer satisfaction through delivering excellent service. - Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues.