Customer Service Officer
Job Summary
The Customer Service Officer supports the School Head in daily school operations, including enrollment, class management, and record-keeping. The role involves cashier duties, area marketing, and maintaining high standards of customer service. You will also oversee school maintenance and ensure efficient day-to-day administration.
Responsibilities
- Manage school operations and cashier duties
- Handle student enrollment and course promotion
- Maintain school facilities and inventory
- Provide high-quality customer service
- Perform general administrative tasks
Required Skills
- Previous sales experience
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office
- Team-oriented with a positive attitude
Job Details
Financial & Enrollment: Market and promote CLC courses, perform cashier duties including collection and banking of cash/cheques, and monitor outstanding payments.
Area Marketing: Conduct industry surveys, distribute promotional materials, and assist in creating in-house marketing content.
Customer Service: Manage the service counter, address inquiries and feedback, attend to student and teacher requests, and conduct satisfaction surveys.
General School Operations: Ensure school safety and cleanliness, maintain studio equipment and notice boards, manage stock sales and levels, and update operational reports and SMS systems.
Other Responsibilities: Handle general administrative tasks and assist in organizing school events.