Customer Service Executive
Job Summary
The Customer Service Executive will provide professional support to parents, guardians, and school officials regarding transportation operations. This role involves resolving customer inquiries, managing bus scheduling communications, and collaborating with internal teams to ensure service quality. The position requires a focus on efficient communication, performance reporting, and maintaining accurate service records.
Responsibilities
- Manage inquiries from parents and school officials
- Resolve customer complaints and operational issues
- Prepare performance reports
- Coordinate bus route and schedule communications
- Support Accounts Receivable follow-ups
Required Skills
- 1-3 years customer service experience
- Proficiency in Microsoft Office
- Strong communication skills
- Effective multitasking and time management
- Ability to work early morning shifts (0700hrs)
Job Details
Responsibilities:
- Deliver responsive and professional customer service to parents, guardians, and school officials to support smooth transportation operations.
- Resolve customer complaints promptly by investigating issues and implementing effective solutions to maintain high satisfaction levels.
- Maintain comprehensive knowledge of transportation operations and services to accurately address customer inquiries and concerns.
- Prepare and present regular reports analyzing customer service performance to identify trends and improvement opportunities.
- Respond clearly and accurately to inquiries regarding bus routes, schedules, and related transportation information.
- Collaborate with operations and school officials to coordinate timely and safe student transportation, ensuring adherence to schedules.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback to support service quality and accountability.
- Work closely with the operations team to optimize route planning and scheduling for efficiency and reliability.
- Assist in following up on Accounts Receivables to support financial processes.
- Adapt to additional assignments from management to support evolving business needs.
Qualifications:
- Diploma, Degree, or equivalent qualification.
- 1 to 3 years of customer service experience, preferably within the transportation industry or school environment.
- Proficiency in Microsoft Office suite.
- Strong communication and interpersonal skills.
- Ability to prioritize tasks and multitask in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to commute between school and office locations during working hours.
- Flexibility to report to work at 0700hrs.
- Collaborative team player mindset.