Customer Service Associate

Responsibilities: - Process customer orders and invoices accurately and efficiently to ensure smooth transactions. - Respond promptly to customer enquiries via phone, email, and WhatsApp to provide clear and helpful information. - Coordinate with warehouse and logistics teams to ensure timely order fulfilment and delivery schedules. - Follow up on delivery schedules and customer requests to maintain customer satisfaction. - Maintain accurate and up-to-date customer records and documentation for reference and reporting. - Support the sales team with administrative tasks and customer service activities to enhance team efficiency. - Perform other administrative duties as assigned to support overall business operations. Preferred competencies and qualifications: - Minimum GCE 'O' Level, NITEC or equivalent. - Proficient in Microsoft Office applications including Excel, Word, and Outlook. - Prior customer service or administrative experience is an advantage. - Demonstrate good communication and interpersonal skills to engage effectively with customers and colleagues. - Ability to work independently and collaboratively within a team environment. - Exhibit a positive attitude, responsibility, and willingness to learn. Other Information: - Stable and established company environment. - 5-day work week. - Medical and annual leave benefits. - On-the-job training provided. - Opportunities for career growth and development. - Immediate vacancy – candidates who can commence work on short notice will have an advantage.