Export Customer Service Executive
Job Summary
Provide excellent customer service, ensure timely flight updates, and promptly handle shipment irregularities and export documentation. Coordinate closely with internal teams to ensure smooth logistics operations and compliance with SOPs. Candidates should hold a relevant diploma and have at least 5 years of freight forwarding experience.
Responsibilities
- Provide excellent customer service and timely flight updates
- Manage export documentation, compliance, and permits
- Coordinate closely with internal teams for smooth operations
Required Skills
- Diploma in Logistics / Supply Chain Management or equivalent
- At least 5 years of experience in freight forwarding
- Proficient in using CargoWise system
- Strong communication and problem-solving skills
Job Details
Provide excellent customer service, ensure timely flight updates (within 1 hour), and promptly handle calls and shipment irregularities.
Manage export documentation, ensure compliance, apply permits, and follow SOPs for all shipments.
Coordinate closely with internal teams and stakeholders for smooth operations and special shipment arrangements.
Requirements:
Diploma in Logistics / Supply Chain Management or equivalent.
At least 5 years of experience in freight forwarding, logistics, or a related industry.
Proficient in using CargoWise system.
Strong communication, coordination, and problem-solving skills with attention to detail.