Customer Service Executive

Customer Service Executive Location: Tampines Working Hours: 830am - 530pm ( Mon - Fri) Salary : Basic $3,400 to $3,800 + $200 Transport Allowance + OT Job Scope: Customer Support: - Provide quality customer service support via email and phone through ticketing system. - Handle customer inquiries efficiently and escalate issues promptly when required. - Resolve customer problems and claims effectively and promptly. - Promote and recommend new products to existing customers. Order Management: - Input customer purchase order into system and manage sales orders for customers. - Allocate stock and arrange delivery for customer orders. Customer Relations: - Conduct regular meetings with customers to maintain close communication. - Monitor and track customer feedback to identify areas for improvement. - Build and maintain positive relationships with customers. Reporting and Improvement: - Create monthly reports on customer service activities. - Assist in the development and implementation of customer service policies and procedures. - Participate in customer service improvement initiatives. Team Collaboration: - Collaborate with internal teams to ensure timely resolution of customer issues. - Perform any other ad hoc tasks and projects as assigned. Requirement: - Minimum Diploma in any field. - At least 2-3 years of relevant experience in order processing, delivery arrangement, and customer relationship management, preferably in spare parts distribution industry will be an advantage. - Proficient in Excel, including V-lookup, Pivot tables, and simple formulas. - At least 2-3 years experience using SAP/S4 Hana SD module is a must. - Knowledge in PowerBI is an advantage but not required.