Customer Service Assistant

Responsibilities - Assist in data creation, data entry and maintenance of customer jobs and records in internal system - Support Customer Service team in processing orders, service requests, and related documentation - Handle basic customer inquiries via phone, email and messaging platforms in a prompt and professional manner, and direct them to the relevant personnel when required - Provide administrative support, including filing, document preparation and report generation - Ensure accuracy and timeliness of all data entries and records - Coordinate with internal departments to support customer service operations - Perform general administrative duties as assigned by the team Preferred competencies and qualifications - Minimum 1-2 years of customer service experience (courier/logistics industry an advantage) - Proficient in Microsoft Office applications (Excel, Word, Outlook) - Strong attention to detail and accuracy in data entry - Good communication, organisational and interpersonal skills - Ability to work in a fast-paced environment and multi-task - Customer-focused with a positive and service-oriented attitude - Team player with the ability to work independently when required Other Information - Working Hours: Monday to Friday, 8am-6pm