Hotel VIP Butler
Job Summary
The Butler provides personalized, 24-hour service to guests in our 63 suites, acting as a personal assistant, concierge, and service coordinator. This role requires meticulous attention to detail, multi-tasking abilities, and a commitment to creating memorable guest experiences. You will manage suite operations, fulfill guest requests, and coordinate with multiple departments to ensure service excellence.
Responsibilities
- Perform VIP meet and greet and suite service
- Coordinate with cross-functional hotel departments
- Manage in-suite amenities, dining, and floral setups
- Maintain accurate guest profiles and service documentation
- Execute laundry, errands, and luggage handling tasks
Required Skills
- Minimum 1 year experience in hospitality
- Proficiency in Property Management Systems
- Fluent in English (multilingual is a plus)
- Strong problem-solving and multi-tasking skills
- Excellent attention to detail and grooming
Job Details
JOB RESPONSIBILITIES
- Accomplish Day to Day Operations
- Perform VIP Guest meet and greet and farewell process according to the set standard.
- Stay up to date on internal promotions and be familiar with the local community, famous events in town, and local offerings to provide informed recommendations.
- Escort guests within MBS premises between hotel points and suites.
- Offer additional services including hotel tours, suite rooming, unpacking/packing luggage, and service explanations.
- Collaborate with Front Office, Guest Relations, Paiza Services, Housekeeping, Facilities, and F&B teams to execute suite/VIP requirements.
- Anticipate guest needs, respond promptly, and maintain positive relations.
- Service and clean butler suites, including turndown services, floral arrangements, and daily amenity setups.
- Monitor suite equipment functionality and handle in-suite food and beverage orders.
- Respond to queries, conduct research if needed, and liaise with relevant departments for daily operations.
- Handle laundry, dry cleaning, ironing, mending, and shoe polishing.
- Run errands including shopping, entertainment/ticket purchases, and deliveries.
- Document guest preferences and pertinent data into guest profiles and the Opera system.
- Service and Operational Excellence
- Exhibit exceptional customer service and collect/update guest information to ensure accurate profiles.
- Recommend new ideas to enhance guest experience and revenue.
- Operational Risks
- Adhere to OSHA guidelines and reinforce safety protocols.
- Report and document special incidents (vandalism, accidents, safety concerns) and monitor back-of-house/front-of-house activities.
- Respond to emergency situations and assist the Manager on Duty with risk assessment documentation.
- Handle luggage/baggage lifting and operational equipment movement (involving constant movement with Butler trolleys).
- Perform under high-stress levels and handle challenging guest interactions.
- Administrative and Team Engagement
- Maintain professional grooming standards and embrace the OneMBS culture.
- Attend departmental meetings and contribute to workflow/productivity improvements.
- Perform administrative duties including inventory management and filing.
- Monitor supply usage to ensure budget adherence and minimize waste.
- Participate in sustainability programs.
JOB REQUIREMENTS
- Education: Minimum GCE O Level; Diploma or Bachelor Degree in Hospitality Management is an advantage.
- Experience: Minimum 1 year in the same capacity.
- Skills/Knowledge:
- Proficient in Property Management Systems (e.g., FCS, LIS) and Microsoft Office.
- Knowledge of F&B, local activities, and world culture.
- Excellent spoken and written English; additional languages are a plus.
- Meticulous, resourceful, organized, and capable of working independently.
- Impeccable follow-through with a 'Can Do' attitude.
- Ability to work any shift and display a professional, confident disposition.
- High physical stamina for standing, walking, and carrying items.