Customer Service Officer
Job Summary
Customer Service Officers deliver premium service by engaging customers, managing sales, and supporting centre operations. They ensure a smooth and positive experience for students and parents through effective communication and administrative support. The role involves managing enquiries, processing transactions, and maintaining efficient centre workflows.
Responsibilities
- Manage sales and student enrolment
- Provide high-quality customer service
- Coordinate lesson schedules and appointments
- Maintain centre inventory and logistics
Required Skills
- Minimum GCE 'A' levels or Diploma
- 2+ years customer service experience
- Proficiency in MS Office and G-Suites
- Strong communication and organizational skills
Job Details
Responsibilities
Sales and Customer Service
- Explain TWC courses, education philosophy, and pedagogy clearly to potential customers to support informed decisions.
- Promote TWC programmes to both new and existing customers to drive enrolment and retention.
- Build and maintain positive relationships with customers to enhance satisfaction and loyalty.
- Respond promptly and effectively to phone and email queries to resolve customer needs.
- Process sales transactions accurately and efficiently to support centre revenue goals.
Administrative Duties
- Schedule replacement lessons for students and appointments for parents, Centre Management, or teachers to ensure smooth operations.
- Manage centre inventory and handle simple logistics tasks to maintain resource availability.
- Perform filing and other administrative duties as assigned to support centre administration.
Required competencies and certifications
- Minimum GCE 'A' levels or Diploma qualification.
- At least 2 years of relevant customer service experience, preferably in enrichment centre settings.
- Proficient in Microsoft Office Suites (Excel, PowerPoint, Word).
- Excellent spoken and written English communication skills to interact effectively with customers and colleagues.
- Strong organisational skills with attention to detail to manage scheduling and administrative tasks.
- Demonstrated ability to deliver effective and efficient customer service.
- Professional work ethics including integrity, professionalism, and commitment to excellence.
- Willingness to be trained according to TWC ethos and SOPs.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to be deployed to different centres as operational needs arise.
Preferred competencies and qualifications
- Proficiency with MacBook and G-Suites applications (Drive, Gmail, Docs, Sheets) for enhanced productivity.
Work Information
- Work Hours: Full-time, 5-day week including one weekend day (Weekdays: 12.30pm to 9.30pm; Weekend: 8.30am to 6.30pm).
- One weekday off and one weekend off per week.
- Approximately 2-hour meeting weekly.
- Work location is subject to operational needs; comfortable with travelling to branches around Singapore.