Customer Service Officer
Job Summary
As a Customer Service Officer, you will act as the first point of contact for parents, students, and visitors to provide exceptional support. You will be responsible for handling a variety of administrative duties to ensure the smooth daily operation of the centre. The role involves building strong relationships and maintaining a high level of service satisfaction.
Responsibilities
- Manage customer relationships and enquiries
- Coordinate trial lessons for students
- Maintain student database and enrolment records
- Ensure centre orderliness and operational support
Required Skills
- Proficiency in Microsoft Office Suite
- Strong interpersonal and multitasking skills
- 1+ year of customer service experience
- Flexibility for evening and weekend shifts
Job Details
Key Responsibilities:
Customer Service & Relationship Management:
- Develop strong product knowledge to make appropriate recommendations to our customers.
- Build and maintain strong relationships with students, parents, and other stakeholders.
- Deliver a professional and high-quality service experience in customer-facing roles.
- Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.
- Responding to enquiries by phone, email, and meeting walk‑in visitors with professionalism and care.
- Arrange and coordinate trial lessons for prospective students in a professional and timely manner.
Administrative & Operational Support:
- Enrol new students and maintain an up-to-date student database.
- Maintain the orderliness of the centre to ensure a safe and conducive learning environment.
- Liaise with vendors to order supplies and coordinate necessary services.
- Perform any other reasonable tasks or duties to support the smooth operation of the Centre.
Skills & Qualifications:
- Good knowledge of Microsoft Office Words, Excel, and PowerPoint.
- Good interpersonal and multi-task skills.
- Willing to learn and long-term work/develop in the organization.
- Minimum 1-year customer service/administrative experience is preferred.
- Willingness to work flexible hours, including evenings and weekends.
Benefits:
- An attractive remuneration package and performance bonus.
- Career pathway and growth opportunities.
- Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.