Customer Service Officer

Responsibilities: - Attend to customer inquiries via walk-in, phone, WhatsApp, email, and social media channels. - Provide professional advice on watch repair, servicing, polishing, and authentication services. - Receive watches for servicing and accurately record customer and watch details. - Prepare quotations, invoices, and service orders using the company's management system. - Follow up with customers on repair status, collection arrangements, and after-sales service. - Coordinate with technicians and watchmakers to ensure timely service completion. - Handle customer feedback, complaints, and service recovery professionally. - Process payments and maintain accurate transaction records. - Maintain customer database and service history records. - Assist in showroom operations, ensuring a clean and welcoming environment. - Support sales and marketing activities, including promotions and customer engagement campaigns. - Perform administrative duties and prepare periodic reports as required. Requirements: - Bachelor’s Degree or equivalent. - Prior experience in the luxury watch or pawnshop industry is an advantage. - Strong communication and interpersonal skills. - Goal-oriented with the ability to work independently. - Able to commit to retail hours (including weekends), 5 days per week.