Customer Service Executive

Job Scope: Customer Service Executive (B2B- Mon to Fri) - Deliver high-quality customer support for certification and training services to clients - Handle customer enquiries via phone and email with prompt and professional responses - Prepare service quotations and guide customers through the end-to-end service delivery process - Build and maintain strong and positive client relationships - Coordinate closely with operations teams to ensure smooth and efficient service execution - Maintain accurate records and perform customer service administrative duties - Support marketing initiatives by identifying customer needs and contributing to lead generation efforts - Collaborate with team members to achieve service excellence standards and business objectives Reservation Officer/ Executive (Hospitality - 5 days Shift rotation) - Handle reservation requests and enquiries across all market segments - Maintain strong knowledge of Property Management Systems (PMS) and channel distribution tools - Process reservations accurately and ensure all bookings are updated in a timely manner - Assist the Revenue Manager in managing room inventory and yield optimisation - Support revenue forecasting and channel distribution activities - Prepare and analyse revenue reports as required - Maintain proper administrative records and ensure all documentation is up to date - Perform any other duties as assigned by the supervisor Requirements: - GCE 'O' Level / Diploma or equivalent - Able to multitask and handle work independently in a fast-paced environment - Proficient in Microsoft Office (Word, Excel, Outlook) - Prior experience in customer service or administrative roles will be an advantage