Call Centre Customer Service
Job Summary
You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners. The role requires meticulous handling of customer interactions in the CRM system and ensuring timely follow-up. You will work collaboratively within a team to meet service standards and handle assigned projects.
Responsibilities
- Handle customer phone enquiries professionally
- Update CRM system with accurate information
- Ensure timely follow-up on service requests
- Collaborate with stakeholders and team members
Required Skills
- Strong interpersonal and communication skills
- Meticulous and detail-oriented
- Professional and pleasant disposition
- Ability to work independently and in a team
Job Details
Responsibilities:
• Attend to enquiries and requests from phone calls in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Work collaboratively as a team to clear all queues in the system promptly.
• Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.
• Undertake projects or other responsibilities as assigned.
Requirements:
• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity and takes accountability of work and good attitude.
• Work well independently as well as in a team.