Banking Customer Service Rep
Job Summary
This role involves providing professional customer service within the banking industry across various Singapore locations. You will be responsible for handling customer enquiries, managing banking transactions, and supporting digital banking platforms. The position requires a customer-oriented mindset to ensure service excellence and operational compliance.
Responsibilities
- Attend to walk-in and phone customer enquiries
- Process banking transactions and account services
- Assist with digital banking platforms
- Maintain compliance with banking policies
- Promote banking products and services
Required Skills
- Minimum Diploma qualification
- Strong communication and interpersonal skills
- Customer-oriented mindset
- Ability to work in fast-paced environments
- Proficiency in face-to-face and phone support
Job Details
Job Description:
- Attend to walk-in customers and provide professional customer service.
- Handle customer enquiries and banking transactions accurately.
- Support customers on account-related services and banking products.
- Handle inbound customer enquiries via phone and branch support.
- Assist customers with digital banking platforms and self-service channels.
- Promote and introduce suitable banking products and services.
- Resolve customer issues and escalate matters when required.
- Ensure compliance with banking policies and operational procedures.
- Work closely with internal stakeholders to ensure smooth customer experience.
- Deliver excellent service standards and maintain customer satisfaction.
Requirements:
- Minimum Diploma qualification or equivalent.
- Entry-level candidates are welcome to apply.
- Customer service experience in banking or call centre environment will be an advantage.
- Good communication and interpersonal skills.
- Customer-oriented and able to work in a fast-paced environment.
- Comfortable handling both face-to-face and phone enquiries.
Additional Information:
- Working Hours: Office / Banking hours