Customer Service Manager

Duties & Responsibilities: - Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely. - Gathers customer information thoroughly and effectively, accesses and satisfies client demands. - Educates the salon customers based on their real needs during their visit to the shop. - Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters. - Maintains a positive, empathetic, and professional attitude toward customers at all times. - Attends to and communicates promptly to address customers’ queries at the most excellent approach. - Acknowledges and resolves customer feedback and concerns. - Knows products inside and out to answer product queries. - Communicates and coordinates with team and management. - Ensures customer satisfaction and increases customer retention. - Gathers customer satisfaction levels and feedback on customer services for continuous improvement. - Provides feedback on the efficiency of the operations and customer service process. Qualifications: - Bachelor’s Degree in Business, Commerce or relevant fields. - Three (3) to five (5) years of leadership and management experience in customer-service-related capacity. - Consistently well-groomed according to the high appearance standards of the salon and the company. - High degree of professionalism in customer service. - Exceptional people skills. - High standards of customer communication skills. - Prior experience in the beauty line preferred. - Ability to stay calm and excellent in handling difficult customers. - Computer literate.