Customer Service Assistant
Job Summary
The Customer Service Assistant will manage walk-in customers and handle product servicing requests at the center. This role involves responding to enquiries, resolving complaints, and maintaining service standards via phone, email, and CRM systems. The position also requires administrative support and close collaboration with team members to ensure operational efficiency.
Responsibilities
- Manage walk-in customers
- Process product servicing orders
- Resolve customer enquiries and complaints
- Handle multi-channel communications
- Perform administrative and invoicing tasks
Required Skills
- Minimum 3 years customer service experience
- Strong attention to detail
- Excellent communication and interpersonal skills
- Proficiency in MS Office and CRM systems
- Solution-oriented mindset
Job Details
Job Responsibilities:
- Attend to walk-in customers professionally and provide excellent customer service at the service center.
- Receive watches and other products for servicing, accurately record customer and product details, and create service orders in the system.
- Respond promptly and professionally to customer enquiries, providing accurate information on products and services.
- Resolve customer concerns and complaints effectively, ensuring a positive customer experience.
- Handle inbound and outbound customer communications via CRM, phone, email, and WhatsApp within established service standards.
- Process service invoices accurately and in a timely manner.
- Provide administrative and operational support to other divisions within the business group as required.
- Work closely with team members and stakeholders to ensure smooth service operations and customer satisfaction.
Requirements:
- Minimum GCE ‘N’ or ‘O’ Level with at least 3 years of relevant customer service experience, preferably in a service center environment.
- Strong attention to detail and ability to perform administrative tasks accurately.
- Able to remain calm, professional, and solution-oriented when handling challenging customer situations.
- Good interpersonal and communication skills.
- Customer-focused with a positive service mindset.
- A dependable team player with a proactive attitude.
- Proficient in basic Microsoft Office applications or any form other CRM systems.