Customer Service Executive

Job Description Manage assigned customer accounts and maintain satisfactory service levels by ensuring customer requirements and agreed service standards are met. Coordinate and arrange daily warehouse inbound and outbound operations, working closely with customers, warehouse teams, transport vendors and internal functions. Monitor order fulfilment, shipment status and operational activities, and provide timely updates to customers. Manage warehouse inventory to maintain a high level of accuracy, including stock reconciliation, cycle counts, discrepancy investigation and inventory adjustments. Prepare customized inventory, operational and customer reports according to customer requirements. Handle customer enquiries, operational exceptions and inventory discrepancies, and coordinate timely corrective actions with relevant parties. Prepare and verify shipment and operational documentation, including checking customs declaration forms against shipping documents for accuracy and completeness. Maintain accurate and timely transaction records in the Warehouse Management System (WMS) and other relevant systems. Prepare customers’ monthly statements, billing information and invoices, ensuring chargeable activities are accurately captured and billed on time. Monitor service performance and operational KPIs, and support customer review meetings where required. Identify recurring operational or service issues and work with relevant teams to improve processes, service quality and operational efficiency. Support new customer onboarding, implementation of operational requirements and other duties or projects assigned by management. Requirements Diploma, Degree or equivalent qualification in Logistics, Supply Chain Management, Business Administration or a related discipline. Relevant experience in contract logistics, 3PL, warehousing or supply chain customer service. Good understanding of warehouse inbound/outbound operations, inventory management, order fulfilment and logistics documentation. Experience in customer account management, inventory reporting and billing/invoicing is preferred. Familiarity with customs and shipping documentation would be an advantage. Proficient in Microsoft Excel; experience with WMS, ERP or other logistics systems is preferred. Good communication and customer service skills, with the ability to coordinate effectively with customers, operations teams and vendors. Strong attention to detail, numerical accuracy and problem-solving skills. Able to manage multiple priorities and follow through on operational issues in a fast-paced working environment.