Assistant Operations Manager
Job Summary
This role acts as the primary focal point for all customer-related issues, serving as the 'Voice of the Customer' within the company. The incumbent will oversee daily operations and customer service functions to ensure seamless coordination and timely delivery. Additionally, the role involves maintaining high service quality standards and managing internal and external relationships to drive business performance.
Responsibilities
- Manage customer relations and issues
- Oversee operations and customer service functions
- Ensure timely delivery and coordination
- Monitor service and product quality
- Lead and support internal teams
Required Skills
- Minimum 3 years of managerial/supervisory experience
- Diploma or Degree holder
- Excellent communication skills
- Proactive and customer-oriented mindset
- Strong operational capabilities
Job Details
Responsibilities:
- Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer).
- Provide strong leadership in customer-related issues.
- Oversee the Operation and Customer Service function of the Company.
- Ensure smooth coordination between the Operation & Customer Service team for on-time delivery.
- Responsible for service and product quality assessment including attending to customer's feedback/service complaints to determine any critical service failure point.
- Maintain a high degree of account management and control.
- Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
- Other responsibilities that may be delegated or stipulated by Management.
Requirements:
- At least a diploma or degree in any field.
- Operational ability in a diverse environment.
- Exceptional customer-facing skills.
- Readiness to demonstrate a proactive attitude.
- Excellent verbal and written communication skills.
- Working experience of more than 3 years with managerial or supervisory experience.