Customer Service Executive
Job Summary
The Customer Service Executive will manage customer enquiries, feedback, and complaints via various channels including phone and walk-ins. This role involves handling follow-up calls, supporting policy requests, and resolving escalated cases. You will also be responsible for maintaining accurate customer records and supporting team operational initiatives.
Responsibilities
- Manage customer enquiries, feedback, and complaints
- Provide quality support for walk-ins and hotlines
- Handle escalated cases and follow-up calls
- Maintain accurate customer documentation
- Support team operational projects
Required Skills
- Customer service experience
- Contact/Call centre background
- Communication skills
- Administrative proficiency
Job Details
Jobs Responsibilities:
- Handle customer enquiries, feedback, and complaints via phone and other service channels.
- Provide quality customer service to walk in customers and inbound hotline enquiries.
- Manage follow up calls and support customers with policy or service related requests.
- Handle escalated cases from junior team members and outsourced contact centre partners.
- Maintain accurate customer records and complete administrative tasks within service standards.
- Support team initiatives, projects, and other operational duties assigned by the Manager or Team Lead.
Job Requirements:
- Experience in customer service, contact centre, call centre will be advantageous.