Customer Service Executive

Job Responsibilities: • Handle enquiries, prepare quotations, process shipment and transport requests. • Manage incoming calls • Coordinate with customers for their local, import and export shipments • Understand import and export process • To complete all required documentations on time. • To provide customers with proof of deliveries on time • To submit all documents for billing on time • Provide assistance with sales and marketing activities as required • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies • To liaise with customers/drivers with regards to any delivery issues • Tallying/monitoring of deliveries’ invoices • Check and following up of returns • To report incidents and hazards as per the relevant working instructions. • Ensure accurate data entry in reports • Any other ad hoc task assigned Job Requirements: • GCE “O” level certification or ITE certificate or Diploma holder • At least 2 years of working experience in the related field is required for this position. • Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset • Possess effective organizational and follow-up skills, paying attention to detail • Good working attitude with positive customer mindset • Able to work under pressure in a fast-paced environment • Good to have at least basic experience in sea/ air shipment procedures • Team player, independent with good communications skills. • Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner