Service Crew

RESPONSIBILITIES AND DUTIES: As a Service Crew, you will work with your Team Members to deliver a high-quality service experience that exceeds customer expectations: - Welcome and assist customers with a warm and friendly attitude - Handle walk-in, phone and WhatsApp reservations - Recommend room packages, promotions, food & beverage items - Operate the POS system and perform cashiering duties - Serve food and beverages efficiently - Ensure customer rooms and outlet facilities are clean and well-maintained - Deliver excellent customer service throughout every guest's visit - Work closely with your teammates to ensure smooth daily operations - Maintain cleanliness and housekeeping of work areas - Ensure that guests received attention at all times - Greeting customers at the door - Ensure cleanliness and hygiene of KTV and keeping the environment tidy at all times - Perform duties like taking food and drink orders, deliver orders, clean room, cashiering and any other ad hoc duties from time to time WORKING HOURS: - 2 Rotating Shifts : 12:00 PM – 9:00 PM OR 6:00 PM – 3:00 AM - 5 Rest Days Every Month QUALIFICATIONS AND SKILLS: - Positive attitude with a passion for customer service - Friendly, energetic and enjoys interacting with people - Good communication and interpersonal skills - Able to work independently as well as in a team - Willing to work weekends and public holidays - Experience in F&B, Hospitality or Customer Service is an advantage - Minimum Secondary level education - Outgoing, presentable and service-oriented - Cheerful, independent and self-motivated