Customer Service Assistant

Responsibilities: - Manage customer accounts by maintaining accurate records and responding promptly to customer needs. - Serve as the primary point of contact for customers to resolve inquiries and provide information on sales and services. - Apply a customer-centric approach to deliver high-quality service in all customer interactions. - Communicate clearly and professionally with customers and internal teams to ensure smooth account management. - Handle credit control and collection tasks to support timely payments and reduce outstanding balances. - Use MS Office tools proficiently to prepare reports, track accounts, and manage communications. - Work effectively under tight deadlines and pressure to meet business objectives. - Demonstrate initiative by identifying opportunities for process improvements and taking on new challenges. - Apply analytical skills to review account data and support decision-making. - Maintain patience and maturity in handling customer concerns and complex situations. Required competencies and certifications: - Minimum GCE 'N' Level or 1 year of credit control/collection experience. - Excellent communication and interpersonal skills to engage customers and colleagues effectively. - Goal-oriented mindset to achieve targets and support business growth. - Self-driven attitude to proactively manage responsibilities and challenges. - Meticulous attention to detail in managing accounts and data.