Logistics Customer Service Co-ordinator
Job Summary
We are looking for a Customer Service Coordinator to support customers, coordinate sales operations, and ensure seamless order fulfillment. The role requires an organized professional to manage end-to-end order processing and maintain accurate records within a fast-paced environment. You will work closely with internal stakeholders to support sales objectives and regional market activities.
Responsibilities
- Serve as primary customer point of contact
- Manage end-to-end order processing
- Prepare and manage sales quotations
- Support regional logistics and sales operations
Required Skills
- Business Administration/Sales qualification
- Customer service and order processing experience
- Strong communication and organizational skills
- Microsoft Office proficiency (ERP/CRM preferred)
Job Details
Key Responsibilities:
- Serve as the primary point of contact for customers and provide excellent customer support for assigned markets.
- Prepare and manage quotations independently while ensuring healthy margins and supporting sales objectives.
- Coordinate end-to-end order processing, including order entry, backorder management, shipment follow-ups, and delivery updates.
- Maintain accurate customer records, databases, documentation, and filing systems.
- Work closely with Sales, Procurement, Logistics, and Management teams across Singapore and overseas offices to ensure smooth operational execution.
- Monitor sales performance and market trends, preparing reports, analyses, and evaluations to support business decisions.
- Support the planning and execution of sales and marketing initiatives alongside internal stakeholders.
- Assist with the coordination of customer visits, meetings, and business travel arrangements when required.
- Participate in process improvement initiatives, quality management activities, and cross-functional projects.
- Provide guidance and training to new Sales Coordinators as needed.
- Support Shipping and Logistics operations during peak periods or team absences.
- Ensure all assigned responsibilities are completed accurately, efficiently, and within established timelines.
Requirements:
- Diploma or Degree in Business Administration, Customer Service, Sales, or a related discipline.
- Prior experience in customer service, sales coordination, order processing, customer support, or administrative functions is preferred.
- Strong communication and interpersonal skills with the ability to build positive relationships with internal and external stakeholders.
- Excellent organizational skills with strong attention to detail and accuracy.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office applications; experience with ERP or CRM systems will be advantageous.
- Positive attitude, strong sense of responsibility, and ability to work both independently and as part of a team.