Customer Service Officer
Job Summary
The Customer Service Officer cum Receptionist will handle customer inquiries via phone and email while providing first-level support. The role involves coordinating with internal staff to resolve complaints and ensuring all issues are addressed efficiently. This position requires a customer-oriented individual with strong problem-solving skills and proficiency in MS Office.
Responsibilities
- Manage customer service hotline and phone inquiries
- Provide email and phone support to customers
- Coordinate with internal staff for complaint resolution
- Perform ad-hoc administrative duties
Required Skills
- GCE N/O Level qualification
- 1-2 years customer service experience
- Proficiency in MS Office (Excel & Word)
- Strong problem-solving and communication skills
Job Details
Responsibilities:
- Handle customer service hotline and provide first level of support.
- Handle telephone calls, screening and directing calls.
- Provide quality customer service to customers over phone or email.
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Perform other ad-hoc duties as assigned.
Requirements:
- Minimum GCE ‘N’/‘O’ Level.
- 1 to 2 year(s) relevant experience in customer service or retail.
- Strong analytical, good problem solving and decision making abilities.
- Proficient in MS Office (Excel & Word).
- Ability to work independently with minimum supervision.
- Customer-oriented with good interpersonal and communication skill.