Customer Service Officer

Date PostedAugust 11, 2026LocationSingaporeCompanyPEOPLE PROFILERS PTE. LTD.Salary$2,000 to $2,600 MonthlyTypePermanent

Job Summary

This is a permanent Customer Service Officer role within a Logistics MNC environment offering AWS, variable bonus, and overtime. The successful candidate will handle order processing, report generation, and investigate operational incidents. Responsibilities also include liaising with customers, managing inventory discrepancies, and overseeing billing and KPI tracking.

Responsibilities

Process customer orders accurately and on time.
Investigate operational incidents and recommend improvements.
Resolve order and shipment issues with customers.
Reconcile stock discrepancies and manage inventory.
Collate and compute monthly KPI reports.

Required Skills

Customer Service Orientated
Team player
Product and System knowledge
MS Office Skills

Job Details

Industry: Logistics MNC Environment Permanent role (AWS Guaranteed + Variable Bonus + Overtime) Responsibilities: - Ensure customer orders are processed accurately and in a timely manner. - Submit reports promptly in accordance with established customer schedules. - Investigate root causes of operational incidents and service failures; provide recommendations to Customer Service Managers and Management for improvements. - Liaise closely with customers to resolve order or shipment-related issues and provide regular updates. - Conduct cycle counts as scheduled and maintain proper documentation for audit trail purposes. - Reconcile stock discrepancies and ensure accurate inventory management within the customer’s WMS system. - Complete all billing activities promptly and accurately, supported by the necessary documentation. - Collate and compute monthly KPI reports, ensuring consistency and reliability. - Achieve and maintain KPI targets, while proactively suggesting improvements when necessary. Requirements: - Customer Service Orientated and team player - Product and System knowledge & MS Office Skills - Job ID: LRYWW876 All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.