Customer Service Executive Aerospace
Job Summary
The Customer Service Executive will act as the primary point of contact for aerospace clients, managing the full order fulfillment lifecycle. You will coordinate with internal teams to ensure accurate stock levels, timely quotations, and efficient delivery schedules. This role requires a proactive individual skilled in problem-solving and detail-oriented operations within a fast-paced environment.
Responsibilities
- Serve as primary customer point of contact
- Manage quotation, purchase order, and invoice processing
- Coordinate order fulfillment and stock availability
- Monitor delivery timelines and customer requirements
Required Skills
- Minimum 2 years experience in CS or order management
- Diploma in Business, Engineering, or related field
- Strong communication and problem-solving skills
- Proficiency in MS Office (Excel, Word, Outlook)
Job Details
Duties:
- Serve as the main point of contact for customers, ensuring timely and professional support.
- Prepare and issue quotations, acknowledge purchase orders, and generate invoices accurately.
- Coordinate closely with internal teams on stock availability, order readiness, and delivery schedules.
- Monitor and process customer orders to ensure accuracy and on-time fulfillment.
- Respond promptly to customer enquiries and expedite urgent requests with a solutions-oriented mindset.
- Ensure delivery timelines and customer requirements are consistently met.
- Support the team with ad-hoc tasks and continuous improvement initiatives.
Requirements:
- Diploma in Business, Engineering, or a related field.
- At least 2 years of experience in a customer service or order management role.
- Strong communicator with good problem-solving skills and attention to detail.
- A collaborative team player who is also comfortable working independently.
- Able to multitask and perform well in a fast-paced, dynamic environment.
- Proficient in MS Office (Excel, Word, Outlook).