Customer Service Officer
Job Summary
Deliver personalized service over the telephone to banking customers regarding products and accounts. Identify opportunities to cross-sell while ensuring excellent customer satisfaction. Gather feedback and track problem trends to suggest service improvements.
Responsibilities
- Handle telephone banking enquiries
- Identify cross-sell opportunities
- Resolve customer issues
- Collect service feedback
Required Skills
- Strong communication
- Customer service orientation
- Ability to work shifts
- Fast learner
Job Details
Responsibilities:
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
- Solicit customers’ feedback and identify problem trends for improvement actions.
Requirements:
- No experience required.
- Prior experience in call centres or customer service is highly preferred.
- Comfortable to be in a call centre role.
- Committed and focused.
- Strong communication skills.
- Adaptable and a fast learner.
- Strong customer centricity.
- Must be comfortable with shift work and weekends.