Senior Customer Service Officer
Job Summary
We are seeking a dedicated Senior Customer Service Officer to join our growing team. The role focuses on addressing customer needs, handling inquiries, and ensuring an exceptional guest experience within our lifestyle beauty lounges. You will play a key part in maintaining high service standards, scheduling appointments, and fostering customer retention.
Responsibilities
- Manage customer queries and feedback
- Ensure exceptional guest salon experience
- Coordinate appointments and operational tasks
- Support service improvement initiatives
Required Skills
- Professional communication skills
- Service-oriented mindset
- Well-groomed appearance
- Beauty industry experience
Job Details
ROLE OVERVIEW:
- Communicate with customers, understand their needs and attend to their queries
- Handle and resolve customers’ feedbacks and concerns
- Ensure a wonderful salon experience for our customers to increase customer retention
- Handling phone enquiries with etiquette
- Serving light refreshments to customers and attending to their needs
- Schedule customers’ appointments and other ad-hoc duties as assigned
- Gather customer satisfaction levels and feedback on customer services for continuous improvement
- Provide feedback and ideas to improve operations and enhance customer experience
- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions
WHAT WE ARE LOOKING FOR:
- Well-groomed and maintain a professional self that suits our salon image.
- Good and precise communication skills
- Service oriented and passionate about serving customers
- Prior experience in the beauty line would be advantageous
- Prefer can start immediately
WHAT TO EXPECT:
- Training is provided
- Opportunity for career progression
- Staff Discounts
- Birthday Vouchers
- Annual Leave, Marriage and Compassionate leaves
- Good performance annual increment