Customer Service Executive

Job Description: - Customer Service Support - Main focal point between sales team and customers to ensure smooth day-to-day business operations - Ensure that customer orders and transactions are processed in an efficient and timely manner - Responding promptly to customer enquiries and provide professional customer support - Liaise with Singapore Finance team and monitor customer accounts as required - Liaise with Internal Stakeholders and monitor customer logistic movement - Manage and support administrative elements for all sales activities - Generate and disseminate reports - Prepare the supporting documents to facilitate audit purposes - Perform other tasks which may be assigned from time-to-time Job Requirement: - Minimum Diploma with 1-3 years of customer service and relevant experience - Proven experience in commercial role, Online Market place or logistic firm will be a plus point - Strong negotiation skills and experience in finding new customer - Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders - Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in Microsoft Office suite and experience with logistics management software is a plus