Customer Service Operations Assistant

Key Responsibilities - Coordinate and process eGazette advertisement submissions for print publication, ensuring accuracy and timely completion. - Prepare and issue invoices to customers in accordance with established procedures. - Monitor outstanding payments and follow up with customers professionally to facilitate timely collection. - Respond promptly and courteously to customer enquiries via phone, email, and other communication channels. - Maintain accurate customer records while ensuring the confidentiality of customer information. - Perform general administrative duties, including document management, filing, data entry, and correspondence. - Support the team with operational coordination and administrative tasks as required. - Undertake other duties and responsibilities as assigned by the supervisor. Requirements - Diploma/GCE A/O Level, Higher NITEC, NITEC or equivalent. - Preferably 1–2 years of experience in customer service, administration, or a related field. Entry level with a positive attitude and willingness to learn are encouraged to apply. - Excellent interpersonal and communication skills, with a customer-centric approach. - Meticulous, organised, and able to manage multiple priorities effectively. - Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook. - Able to work independently while contributing effectively as part of a team. - A positive attitude, strong sense of responsibility, and commitment to delivering quality service.