Customer Service Executive

Responsibilities: - Respond promptly and professionally to customer enquiries via phone, WhatsApp, social media and other communication channels. - Schedule, confirm and manage customer appointments. - Provide excellent customer service before, during and after customer visits. - Assist the Marketing Department with social media activities, including posting content and responding to customer messages and comments. - Support retail sales during live streaming events by assisting with customer enquiries, order processing and coordination. - Handle customer follow-ups and maintain accurate customer records. - Provide administrative support and cover admin colleagues' duties during leave/absence to ensure smooth daily operations. - Work closely with managers, therapists and other team members to deliver a seamless customer experience. - Assist with any other ad hoc duties assigned by management. Requirements: - Previous experience in customer service, reception, retail or the beauty and wellness industry is an advantage. - Excellent communication and interpersonal skills. - Comfortable using social media platforms such as Facebook, Instagram and TikTok. - Basic computer skills, including Microsoft Office and appointment scheduling systems. - Able to multitask and work efficiently in a fast-paced environment. - Positive attitude, responsible and a strong team player. - Willing to learn and support different departments when required.